Where am I based?
I am an Australian wool dyer based out of the Mornington Peninsula in Victoria.
My colour doesn't look the same as the one in the picture!
Whilst I do strive to achieve consistency in all my colours, the fact of the matter is that perfect consistency is impossible to achieve with hand dyed yarns. Every individual skein is its own unique work of art and whilst I do attempt to make them as similar as possible, each dye lot will inevitably vary slightly from those shown in the pictures.
How much do you charge for shipping?
I charge a flat rate for postage and packaging in Australia based on the weight of your order.
Orders up to 500g are $7.50 and orders over 500g are $10.00 postage.
Do you accept international orders?
Whilst I do accept international orders, please keep in mind that postage can be very expensive for international orders. Additionally, shipping can take weeks, depending on what nation you are from.
How long will it take to receive my order?
I will attempt to send out orders as soon as possible, normally within 1-3 business days. As such, orders will generally arrive within Australia in 2-7 business days.
What is your refund policy?
If you wish to receive a refund on an order, please contact me within 7 days of purchase so we can discuss arrangements.
I will only accept refunds if the yarn is returned in its original condition.
I do not take responsibility for any damage sustained during shipping or for any lost parcels.
What if there is a problem with my order?
If there is something wrong with your order, please contact me as soon as possible so we can sort it out.
Please feel free to contact me with any other inquires, I want you to be happy!